Privacy Policy
We respect your privacy and collect only what we need to provide the service.
Last updated: October 19, 2026
This policy explains how PlaneHost ("we") collects, uses and protects personal data when you use planehost.com, the client area at clients.planehost.com and our services, in line with the Saudi Personal Data Protection Law (PDPL).
Data we collect
- Account & order data: name, email, phone, company and address.
- Domain data: registrant details required by registries.
- Payment data: processed by certified payment gateways — we don't store full card numbers.
- Messages: what you send through the contact form, tickets or WhatsApp.
- Technical data: IP address, browser and pages visited, for security and improvement.
Cookies
We use essential cookies (session, security) and cookies that remember your currency and language (ph_cur, ph_geo). With your consent (the cookie banner, saved as ph_consent for 6 months) we also use Google Analytics 4 to measure site and client-area visits, and ad-measurement cookies to see which campaigns lead to paid orders (Google Ads click IDs and UTM tags are kept up to 90 days). If you decline, these tools stay off. You can change your choice by clearing the ph_consent cookie.
How we use data
- Providing, activating, renewing and billing services.
- Registering and transferring domains.
- Support and answering questions.
- Protecting accounts and servers from fraud and attacks.
- Service notices (renewals, incidents, security). Marketing only with your consent.
Sharing
We never sell your data. We share it only as needed with payment gateways, domain registries, infrastructure providers (European data centres), or authorities when legally required.
Where data is stored
Our servers are hosted in European data centres. Cross-border transfers follow the applicable regulations with appropriate safeguards.
Retention
We keep data while you are a customer and afterwards only as long as required by law (e.g. accounting records), then delete or anonymise it.
Security
Encrypted connections (HTTPS), least-privilege access, firewalls, backups and server monitoring.
Your rights
- Access and get a copy of your data.
- Correct or update it.
- Request deletion unless we must keep it by law.
- Withdraw consent to marketing.
Email [email protected] — we reply within 30 days.
Contact
PlaneHost — King Saud Road, Al Khalidiyah, Al Kharj, Saudi Arabia. Email: [email protected] — Phone: +966 50 096 8387.